Platform Maintenance and Management

Professional One Stop Support and Service from the people who know your Platform best

Enjoy peace of mind when you buy a Platform Care Plan for your eLearnCommerce Platform

Enjoy peace of mind when you buy a Platform Care Plan for your Platform

Chaos, Organized

One stop for professional implementation, general tasks delegation, immediate technical and advanced software support.

Dr. Grady Batchelor

Vice President, Institute for Teaching and Learning, The American College of Financial Services

“The eLearnCommerce Team has been wonderful to work with the last few weeks. They were right by our side during setup, testing and launch of The American College’s Knowledge Offerings eLearning Platform. When we needed a custom solution that couldn’t be found anywhere they built it for us and made it happen in record time.

Knowing that the same team that built the software and implements it each day also cares about our project on a daily basis makes all the difference and gives us great confidence that our students will enjoy an interruption-free learning experience. We’re already working on the next launch with them. Thank You

How it works

Submit a Task
Record a Screencast or Send a Task Description in
Consider it done
Our team will execute the task and report back to you
You Focus on Growth
Invest your time and resources in what matters most
Submit a Task
Record a Screencast or Send a Task Description in
Consider it done
Our team will execute the task and report back to you
You Focus on Growth
Invest your time and resources in what matters most

A Platform Care Plan Gives you a High Level of Access

Direct Line To Our Experts​

Get immediate answers and assistance by phone, email or through the ECA Project Management Portal. No more waiting! A Platform Care Plan lets you skip the line. Our Team is just a phonecall or message away.

Special Access to Updates

Get Software Updates before anyone else, in some cases many months before public release containing new features, capabilities, fixes and improvements. You also get access to Non-Public Solutions.

Highest Priority Support

Enjoy peace of mind knowing that our Team is there for you at all times to handle and resolve any issues the moment they arise and keep your Platform up to date to prevent issues from happening at all.

Because we build the software and implement it each day our experts can deliver immediate results

"Because we build the software and implement it each day our experts can deliver immediate results"

What is Included?

Implementation Tasks
We’ll extend, reconfigure or optimize your Platform by working within the current set of features.
Example Tasks:
Plus More
General Tasks
We’ll execute any tasks related to your products, your sales process, or your learning Journey.
Example Tasks:
Plus More
Technical Tasks
We’ll solve issues the moment they arise, and keep your Platform up to date to prevent issues from happening at all.
Example Tasks:
Plus More

It's Like Having A Full-Time Team of Tech Gurus and Project Managers Without The Cost or Training Time

Any Questions?

How to Delegate?
You can record and send us a screencast and explain the final result you’d like us to produce for you. You can also send us a task description and work with screenshots to illustrate the task. We can also meet on Zoom and you show us by sharing your screen. You’ll gain access to the ECA portal where you can submit tasks and communicate with your Project Manager.
What’s not a task?
Your Project Manager will tell you if a task is outside of or beyond the scope of your Platform Care Plan on a case by case basis. Every task you submit undergoes an evaluation ie. time needed to execute it. If a task you submit exceeds the scope of your Platform Care Plan you’ll get invoiced extra for it if you choose to proceed. If it is outside the scope of your Plan your Project Manager will communicate with you.
Will you work with our Team?

Yes, working with and coordinating distributed Teams of any size during the implementation and maintenance phase of a Platform project is what we do on a daily basis. Your eLearnCommerce Project Manager will coordinate with and organize all stakeholders involved and make sure deadlines are met, budgets respected and he’ll keep all parties involved on the same page.

Can you create custom solutions?

Yes, this is one of our main strengths. The rule with eLearnCommerce is:If you can think it we can build it. We can deliver solutions which are custom-tailored for your specific use case or scenario. There is no limit to the kind of solutions we can provide to you. Your eLearnCommerce Project Manager will assist you in clarifying your specific requirements.

Get up to 24/7 direct access to eLearnCommerce experts by email, chat or phone